Privacy, Information Sharing and Confidentiality Statement
Nevaeh Homes Ltd
Our Commitment
At Nevaeh Homes Ltd, we are committed to protecting the privacy, dignity and confidentiality of the children, young people, families, staff and professionals we work with. We recognise the importance of handling personal information lawfully, fairly and securely, whilst ensuring that information is shared appropriately to safeguard and promote the welfare of those we support.
This statement explains how we collect, use, store and share information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, safeguarding legislation, and relevant statutory guidance.
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Information We Collect
Nevaeh Homes may collect and process information including:
* Personal details such as names, addresses, dates of birth and contact information.
* Referral and placement information.
* Risk assessments, support plans and care records.
* Educational, health and wellbeing information.
* Safeguarding and child protection information.
* Incident reports and behavioural records.
* Information relating to family members and significant professionals.
* Recruitment and employment records for staff.
* Information submitted through our website, email or telephone enquiries.
We only collect information that is relevant, necessary and proportionate to the services we provide.
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How We Use Information
We use information to:
* Deliver safe and effective supported accommodation and support services.
* Assess and manage risks.
* Safeguard children, young people and vulnerable adults.
* Meet contractual and regulatory requirements.
* Communicate with local authorities, social workers, education providers, healthcare professionals and other relevant agencies.
* Recruit, manage and support employees.
* Monitor and improve the quality of our services.
* Comply with legal and regulatory obligations.
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Information Sharing
Effective information sharing is essential to providing safe, coordinated and high-quality support.
Nevaeh Homes works closely with:
* Local Authorities
* Social Workers
* Education Providers
* Health Services
* Police Services
* Safeguarding Partnerships
* Ofsted
* Regulatory and Inspection Bodies
* Other relevant professionals involved in supporting a young person
Information is only shared when there is a lawful basis to do so and when it is necessary to support the welfare, safety or care of the individual.
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Sharing Information with Consent
Where appropriate, we will seek consent before sharing personal information.
Consent may be requested to:
* Liaise with professionals involved in supporting a young person.
* Coordinate support plans and outcomes.
* Share information to improve consistency of care and support.
* Facilitate referrals and access to additional services.
Young people will be provided with information about how their data is used and shared in a way that is appropriate to their age and understanding.
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Sharing Information Without Consent
There are circumstances where Nevaeh Homes may be legally or professionally required to share information without consent.
This may occur where:
* A child, young person or adult is at risk of harm.
* There are safeguarding concerns.
* A serious crime has been committed or may be committed.
* Information is required by law, court order or statutory guidance.
* Sharing information is necessary to protect the vital interests of an individual.
Any decision to share information without consent will be carefully considered, proportionate, recorded and, where appropriate, authorised by senior management.
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Confidentiality
All employees, volunteers, contractors and professionals working on behalf of Nevaeh Homes have a duty to maintain confidentiality.
We ensure that:
* Personal information is only accessed by authorised individuals.
* Information is shared on a need-to-know basis.
* Staff receive training in confidentiality, safeguarding and data protection.
* Confidential records are stored securely.
* Any breach of confidentiality is investigated and may result in disciplinary action.
While we respect confidentiality, safeguarding responsibilities will always take precedence where there is a risk of harm.
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Record Keeping and Storage
Nevaeh Homes maintains accurate, secure and up-to-date records.
Information may be stored:
* Electronically on secure systems.
* Within authorised case management systems.
* In secure physical storage where required.
We have measures in place to protect information from unauthorised access, loss, misuse, disclosure or destruction.
Records are retained only for as long as necessary in accordance with legal, contractual and regulatory requirements before being securely destroyed.
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Your Rights
Under UK GDPR, individuals may have the right to:
* Access their personal information.
* Request correction of inaccurate information.
* Request restriction of processing in certain circumstances.
* Request deletion of information where appropriate.
* Object to certain types of processing.
* Lodge a complaint regarding the handling of personal information.
Requests relating to personal data should be made in writing to Nevaeh Homes.
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Data Security
Nevaeh Homes takes data security seriously and implements appropriate technical and organisational measures to protect personal information.
This includes:
* Secure electronic systems.
* Password-protected devices and accounts.
* Access controls and permissions.
* Staff training and awareness.
* Secure disposal of confidential information.
* Incident reporting and breach management procedures.
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Complaints and Further Information
If you have concerns about how your information has been handled, please contact Nevaeh Homes in the first instance.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
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Review
This statement is reviewed regularly to ensure compliance with current legislation, guidance and best practice.
Approved by: Dionne Mundle
Position: Director
Organisation: Nevaeh Homes Ltd
Review Date: June 2026
Next Review Date: June 2027
